Guangdong Shuangma Technology Co., Ltd.

Guangdong Shuangma Technology Co., Ltd.

How to solve the problem "The printer driver is not recognized by your computer"?

2021 01/07

There are two situations where the printer cannot be recognized and

nothing happens when you try to print it.

1. Unable to install the driver

Replace with a new USB port (for desktop computer, connect to the USB port on the back of the case).

2.The driver is installed successfully, and there is an unspecified [USB printing support]

The printer driver cannot be found in [Devices and Printers] while the installation has been finished.

In this case,you need to find the unspecified [USB printing support] under the driver section and

update the driver according to the steps in the video.

Click and see the video of HOW TO UPDATE DRIVER